FAQ | DermaSet

Frequently Asked Questions

Where are DermaSet Products Manufactured?

DermaSet products are manufactured in the USA, in an FDA approved, cGMP (Current Good Manufacturing Practice) certified, state of the art facility, that's regulated by the FDA to assure proper control of manufacturing material, processes, and facilities. Our products contain clinically-proven ingredients that go through testing for safety and to ensure high purity.

What are the Key Ingredients in DermaSet Anti-Aging Renewal Cream?

The key ingredients used; Apple Stem Cells, Argireline, Sea Fennel Stem Cells, Hyaluronic Acid, Dermaxyl, and Matrixyl in the formula. The science is clear about the role of all the ingredients used in our products and its anti-aging benefits.

Who Can Use DermaSet Anti-Aging Renewal Cream?

Yes, it can be used by both Men and Women.

How To Use DermaSet Anti-Aging Cream?

Dispense a small amount of the cream onto the tips of your fingers, and apply to your face, neck, eye area, and decolletage.

For best results, we recommend using DermaSet products once to twice per day, on a daily basis. Prior to application, cleanse your face and neck with a mild cleanser and gently pat dry.

What Does DermaSet Anti-Aging Renewal Cream do?

It can help reduce puffiness, add plumpness, and firm the skin on the face to help customers look younger and feel better.

It has been shown to reduce the appearance of wrinkles, fine lines, and crow’s feet after only 3 weeks in most cases.

When Will I Start Seeing Results?

While some people see results within 3-4 weeks, others may take 2-4 months, and that’s okay.

That said, we suggest keeping track of your progress by taking a photo before using our products and a photo after each month of use. This will help you see your progress, side by side.

*Please note, results may vary from person to person.

What are the Key Ingredients in DermaSet 3D Rollerball Eye Serum Formula?

The key ingredients used; Kinetin, Caffeine, Hyaluronic Acid, Barley Extract and Peptide Complex in the formula.

How To Use DermaSet 3D Rollerball Eye Serum?

By gently squeezing the tube, apply the product to the skin allowing to achieve a better absorption and radiant appearance around the eye area.

Is DermaSet 3D Rollerball Eye Serum for all skin types?

Yes. DermaSet 3D Rollerball Eye Serum is designed to provide vital nourishment and moisture in a formulation that is effectively absorbed and is extremely effective on dry skin, combination skin, and oily skin.

Has DermaSet 3D Rollerball Eye Serum been Tested on Animals?

No. Our products has not been used on any animal testing in the development and production of this natural and essential emulsion.

Can I Use DermaSet 3D Rollerball Eye Serum After a Dermatological Procedure?

Yes, but you should always check with your physician first for any special instructions after dermatological procedures, but DermaSet eye serum is mild and gentle and generally can be used after treatments and procedures.

When Will I Start Seeing Results?

While some people see results within 3-4 weeks, others may take 2-4 months, and that’s okay.

That said, we suggest keeping track of your progress by taking a photo before using our products and a photo after each month of use. This will help you see your progress, side by side.

*The result may vary from person to person and it is not unusual to see results immediately.

Shipping

How much does shipping cost?

Shipping in the USA is FREE.

Expedited shipping options are available for an additional fee and will be listed at checkout.

Is the auto-ship program mandatory?

No, the auto-ship program is NOT mandatory! You can stop recurring charges and delivery at any time.

The auto-ship program is designed for customer convenience only. You can cancel to stop or modify the recurring charges at any time, simply by contacting us!

How do I check the status of my Order?

When your order is in route, you will receive a shipment confirmation email with a tracking number. You can track your order from that given tracking number. You can also check the status of your order by creating an account on our official website or logging into your account to view your order history.

Do you ship outside of the United States?

Yes, we do ship our products to Canada, Australia and Europe as well. Let us know if you want our products elsewhere!

Return Policy

What is the Return Policy of DermaSet?

Your satisfaction is important to us. Your item must be in its original unused and in a condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

Once your returned items are received and inspected, we will notify you by email with the approval or rejection of your return.

*If 14 days are exceeded, we can’t accept the return.

How to Return an item?

1. Please call 855-936-8700 to request a refund and we will assign you an RMA number.

2. Mail your returned item to:
    DermaSet Returns
    215 South 21st ave.
    Hollywood, FL 33020

3. Include in your package a signed letter stating the reason for your return together with the RMA number.

What are the Return Exceptions for DermaSet items?

Items cannot be returned if they are opened.
Merchandise that has been opened, used or altered will not be accepted for return.
Any discounted item is considered a final sale. If it is a final sale, no returns or exchanges are accepted.

What is Restocking Fee?

All items are subject to a $35.00 restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Is there any Cancellation Policy?

Prior to shipping, your order can be canceled at no cost to you. Once your order has shipped a canceled order will be subject to the same conditions as a returned order. You will incur all freight costs and a restocking fee of $35.00.

What is your exchange policy?

We do not accept exchanges at this time. If you wish to replace your items, please submit a return request and reorder the items you wish to receive.

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